Remote Call Center Supervisor
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-16
San Francisco, San Francisco County, California, 94199, USA
Listing for:
RemX Speciality Staffing
Full Time, Remote/Work from Home
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Overseeing daily call center performance, the full-time Remote Call Center Supervisor will mentor frontline agents, act as a liaison between stakeholders, and monitor service levels in a remote environment.
Key responsibilities- Lead, coach, and support remote call center agents to ensure high-quality service delivery
- Monitor daily call flow, performance metrics, and service levels
- Conduct virtual team meetings, training sessions, and performance reviews
- Experience in call center operations or management
- Proficiency in performance metrics and reporting
- Ability to work flexible hours within the specified schedule
- Familiarity with customer service best practices
- Must reside in one of the approved US states listed in the job description
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