Remote Customer Service Associate (Bilingual-Spanish) at Fiserv Remote Job Yonkers New York USA,Customer Service/HelpDesk

Calling all innovators – find your future ’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title:

Remote Customer Service Associate (Bilingual-Spanish)
About your role:

As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing.

What you’ll do:

Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately
Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy
Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment
Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

Bilingual communication skills in Spanish and English
1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

Experience supporting customers in financial services, payments, banking, or a regulated environment
Experience working in a remote work-from-home service environment
Experience supporting merchants, cardholders, or financial institution clients

How you’ll work:

This role requires use of a computer and audio equipment.

Schedule:

This is a Monday-Friday position with 1st and 2nd shifts available.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional…