Community Growth Manager - (Remote
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-16
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, HelpDesk/Support
About AI Acquisition
The Role
AI Acquisition is building a global ecosystem around high-growth digital businesses, software products, and AI-powered services. As we continue to expand, we're looking for a Community Manager who can build, organize, and energize communities where founders, operators, and businesses collaborate, learn, and grow.
This role goes beyond traditional moderation. You will help shape and scale communities that support both B2B and B2C audiences
, ensuring members stay engaged, supported, and connected while driving real business outcomes.
You will work closely with leadership, customer success, and delivery teams to create environments where entrepreneurs, founders, and operators can exchange insights, share wins, and accelerate their growth.
This is a high-impact role within a fast-paced, scaling environment
, ideal for someone who understands how communities drive business value.
Hear from our leaders:
- Jordan Lee, Co-Founder & Chairman
, shares insights about the business:
Watch here
- Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.
- Work in a dynamic, remote environment with a team dedicated to transforming lives.
- Opportunity to grow with a company experiencing rapid growth as we scale to support more members.
- Make a direct impact on our members’ success, helping them achieve life-changing wins like $60K in 17 days.
- Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.
This isn't just a job - it's an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth.
What You’ll DoCommunity Growth & Engagement
- Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs.
- Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses.
- Turn passive members into active contributors by encouraging participation and accountability.
- Create engagement systems that keep the community active, valuable, and supportive.
- Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable.
- Moderate conversations, guide discussions, and ensure members receive timely responses and support.
- Support the rollout of new community initiatives, programs, and engagement formats as the business evolves.
- Coordinate and support live calls, workshops, and community sessions when required.
- Facilitate productive discussions during group sessions with founders and operators.
- Ensure community members extract clear value from each session.
- Track engagement metrics such as participation, activity levels, and community growth.
- Identify patterns across member behavior, questions, and challenges.
- Share insights with internal teams to improve customer experience and program outcomes.
- Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives.
- Escalate common issues or requests from the community that require product, support, or operational input.
- Help identify opportunities where community insights can improve internal systems and services.
High-Ticket Community Experience (Required)
- Proven work experience managing communities within the high-ticket coaching, consulting, or information product (Info) space.
- Experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities.
- Demonstrated ability to drive community engagement that contributes to member retention, customer success, and upsell opportunities.
- Experience working with founders, coaches, or entrepreneurs in high-growth digital businesses is highly preferred.
- 3-5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems
- Experience moderating and managing communities on platforms such as:
- Slack
- Discord
- Skool
- Other modern community platforms
- Stron…
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