Customer Service Representative - Monday - Friday

Benefit Program Support Representative

We are looking for a customer-focused detail-oriented individual to support employees with questions related to benefit programs in Bentonville, Arkansas. This long-term contract opportunity is well suited for someone who communicates clearly, handles confidential information with care, and can work effectively in a remote environment to start. In this role, you will assist with health, retirement, enrollment, and claims-related inquiries while delivering accurate guidance and a positive service experience.

Responsibilities:

• Respond to employee inquiries about health, retirement, enrollment, claims, and other benefit-related topics with accuracy and care.
• Help individuals navigate online portals, internal systems, and available resources to complete benefits-related tasks.
• Investigate questions thoroughly, resolve routine concerns independently, and escalate more complex issues to the appropriate support teams.
• Record each customer interaction carefully and maintain complete, accurate documentation in the required systems.
• Manage conversations efficiently while working across multiple platforms and applications at the same time.
• Safeguard personal and benefits information by following confidentiality and data privacy standards.
• Participate fully in required training and apply new information quickly to deliver consistent service.
• Maintain a dependable remote work setup and remain engaged, available, and attentive throughout scheduled hours.