Bilingual English​/Spanish – Healthcare Customer Experience Specialist

• Support the client’s customers with questions about how to obtain diabetes care devices through various providers
• Answer high-volume inbound customer calls
• Engage with callers, actively listen, analyze their needs, and provide superior service
• Navigate multiple applications to research solutions
• Multitask while providing accurate, timely, step-by-step instructions
• Resolve conflicts and assist frustrated customers
• Work onsite initially and transition to a performance-based hybrid schedule
• Follow assigned full-time schedules and work in a structured call-center environment

• Fluent (verbal and written) in both English and Spanish
• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, then move to a hybrid schedule based on performance
• Able to work full-time, with overtime opportunities as needed
• 100% strict adherence to the assigned schedule
• Availability for shifts including evenings, weekends, and holidays
• Reliable attendance
• Strong computer knowledge and ability to type at least 30 wpm
• Excellent English written and verbal communication skills
• Willingness to follow procedures and policies
• Ability to multitask applications while speaking with customers by phone
• Ability to work in a fast-paced, time-pressured environment taking back-to-back calls
• Ability to actively listen, demonstrate empathy, and resolve customer problems
• Ability to handle frequent conflict situations and upset customers
• Ability to sit, reach, communicate verbally and electronically, type, read, multitask, and concentrate for prolonged periods
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience with or understanding of health insurance in the US, preferred
• Experience with diabetes, medical background, or exposure to medical terms, preferred
• Secure, quiet, distraction-free private home office with a door during the hybrid phase
• Hardwired DSL, Fiber, or Cable Internet via Ethernet
• Minimum internet speed of 20 Mbps download and 3 Mbps upload
• Ping less than 100 ms

Demonstrates fluency in English and Spanish, providing exceptional customer service in a fast-paced call center environment. Capable of multitasking and navigating multiple applications while effectively resolving customer inquiries related to diabetes care devices.

• Fluent In English And Spanish
• Customer Service Experience
• Call Center Experience
• Ability To Multitask
• Strong Computer Knowledge

• Typing Speed Of At Least 30 Wpm
• Knowledge Of Health Insurance
• Understanding Of Medical Terms
• Experience With Diabetes Care
• Ability To Follow Procedures And Policies

• Active Listening
• Empathy
• Conflict Resolution
• Excellent Verbal Communication
• Reliable Attendance

• High School Diploma Or Equivalent

• Call Center Environment
• Customer Support
• Diabetes Care Devices
• Medical Background

• DSL Internet
• Fiber Internet
• Cable Internet
• Ethernet Connection