Bilingual Customer Service Representative

About the Opportunity

TEKsystems is partnering with a leading payments and technology organization to hire Bilingual Customer Service Representatives who are fluent in both Spanish and English. This is a fully remote opportunity supporting customers with utility and gas bill payment services. If you enjoy helping people, have strong communication skills, and thrive in a customer-focused environment, we’d love to hear from you.

• Answer inbound customer service calls regarding utility and gas bill payments
• Assist customers with questions about their accounts and billing statements
• Process customer payments securely over the phone
• Support customers who have missed payments and need assistance restoring utility services
• Direct callers to the appropriate department when issues fall outside the scope of support
• Provide professional, empathetic, and efficient customer service in both English and Spanish
• Accurately document customer interactions and payment information

• Fluent in Spanish and English (written and verbal)
• At least 1 year of call center customer service experience

OR

• Minimum 2 years of retail, hospitality, or customer service experience if no call center experience
• Strong communication and problem-solving skills
• Comfortable handling a high volume of inbound calls
• Ability to navigate computer systems while speaking with customers
• Reliable internet connection and a dedicated remote workspace

• Previous bilingual call center experience
• Experience handling billing, payment processing, or utility-related customer inquiries

• 100% Remote Work Environment
• Opportunity to gain valuable customer service and call center experience
• Potential career growth opportunities within the organization and affiliated business units
• Join a company committed to innovation and sustainability
• Supportive team environment with virtual training and coaching

• One virtual interview with the hiring manager

This is a Contract to Hire position based out of Nashville, TN.

The pay range for this position is $19.23 - $19.23/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 24, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale,…