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Remote Customer Escalations Specialist
Remote / Online - Candidates ideally in
Greensboro, Guilford County, North Carolina, 27497, USA
Listed on 2026-08-16
Greensboro, Guilford County, North Carolina, 27497, USA
Listing for:
Hewlett Packard Enterprise
Remote/Work from Home
position Listed on 2026-08-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Hewlett Packard Enterprise is seeking an Entry-level Customer Service Specialist to support federal government customers. You will handle escalated cases via phone and written correspondence, and provide non-technical post-sales support using Juniper Gov Cloud CRM.
The role operates on a 24x7 shift model (1st, 2nd, 3rd shifts) with flexible hours, including weekend rotations. A bachelor’s degree or equivalent with 1–2 years of telecoms/customer service experience is expected.
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