Customer Service Representative, Online Order Support

• Provides research, verification and responses to customer inquiries.
• Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
• Present to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
• Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
• Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
• Maintains a general awareness of client’s strengths in the industry; and
• Assists Customers by answering queries relating to their order status, changes and delivery time frames.
• Other duties as assigned

• High School Diploma or Equivalent
• Customer focused
• Experience in Logistics/Order Management is desirable
• SAP and block management experience preferred
• A high level of computer literacy preferred
• Strong organizational and administrative skills
• Strong analytical and problem solving skills
• Self-motivated and adaptability & willingness to take on new tasks
• Self-motivated, works well under own initiative
• Strong team player
• Deliver efficient troubleshooting and query resolution.
• Present work professionally in a timely & efficient manner within deadlines.
• Exhibit ability to show initiative identifying trends and/or process improvement.
• Continuous product & process training in fast paced environment.
• Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
• Written English Comprehension
• Excellent communication soft skills and confidence dealing with customers
• Comfortable working on an online environment with general computer literacy

Demonstrates strong customer interaction skills and a high level of computer literacy, with a focus on logistics and order management. Capable of delivering efficient troubleshooting and query resolution while maintaining a professional image and adhering to company policies.

• Customer Focused
• Logistics/Order Management Experience
• SAP Experience
• Strong Organizational Skills
• Excellent Communication Skills

• Logistics Management
• Order Management
• Data Capture
• Analytical Skills
• Problem Solving

• Self-Motivated
• Adaptability
• Team Player
• Initiative
• Professionalism

• High School Diploma or Equivalent

• Customer Satisfaction
• Call Quality
• Process Improvement
• Customer Inquiries
• Delivery Time frames

• SAP
• Online Store Systems