Business Advisor

Job Duties

• Provide customer care support as an A2 Process Associate
• Handle customer interactions and requests while prioritizing concerns
• Troubleshoot technical issues and resolve customer problems
• De-escalate customer frustration and maintain a strong customer experience
• Build and maintain strong customer relationships
• Manage multiple tasks and interactions
• Work independently and make sound, objective decisions
• Adapt effectively to accelerating changes

• Strong communication and customer service skills
• 1 to 3 years of international contact center experience
• Minimum graduation required
• Good technical knowledge and troubleshooting skills
• Proficiency with Excel and other Microsoft Office tools
• Excellent written and oral communication, listening, and comprehension skills
• Stellar customer service skills and ability to de-escalate customer frustration
• Superior problem-solving skills and ability to work independently and objectively
• Ability to build and maintain strong customer relationships
• Ability to manage multiple tasks and interactions while prioritizing requests and concerns
• Sound decision-making skills
• Ability to effectively adapt to accelerating changes
• For remote work, a secure workspace and effective internet connectivity are necessary

Demonstrates strong customer service and communication skills, with a proven ability to troubleshoot technical issues and de-escalate customer frustrations. Capable of managing multiple tasks while building and maintaining strong customer relationships in a dynamic environment.

• Customer Service Skills
• Technical Troubleshooting
• Communication Skills
• Problem-Solving Skills
• Contact Center Experience

• Technical Knowledge
• Troubleshooting Skills
• Excel Proficiency
• Microsoft Office Tools

• Strong Communication
• Listening Skills
• Decision-Making Skills
• Adaptability

• Customer Care Support
• A2 Process Associate
• Customer Interactions
• De-Escalation
• Customer Relationships
• Remote Work