Claims Service Representative

and the job listing Expires on August 21, 2026

We don’t just provide insurance; we help our customers bounce back after life’s unexpected moments. Our Claims team sits at the very heart of what we do. We are looking for empathetic, detail-oriented professionals to join our team in Worcester, Massachusetts.

If you thrive in a collaborative environment and are looking for a steady career path with a healthy work-life balance, this hybrid role is built for you.

• As a Claims Service Representative, you serve as the primary point of contact and a reassuring voice for policyholders navigating a challenging situation. In this role, you will manage initial claim processing while delivering exceptional, customer-focused care.
• Answer incoming calls and perform courteous follow-up outreach to address customer questions clearly and empathetically.
• Review digital claim files for accuracy, confirm policy details, and enter key information into our system.
• Apply established company guidelines to establish claim reserves and coordinate next steps or appraisals for the insured.
• Work alongside claims adjusters and underwriters to share information smoothly and keep the process stress-free for clients.
• We believe the best work happens when you have flexibility. This position features a stable hybrid routine
  :
• 2 Days In-Office: Collaborate, learn, and sync with your team at our Worcester, MA office.
• 3 Days Work-From-Home: Enjoy a focused, quiet environment from the comfort of your home office.

• We want team members who bring positive energy, strong organization, and a genuine desire to help others succeed.
• Background with 1 to 2 years of experience in customer service, call centers, administrative support, or retail settings.
• Excellent verbal and written communication skills with the ability to convey complex details simply.
• Proficiency in navigating multiple computer tools, managing electronic records, and working within Microsoft Office.
• A strong foundation of empathy, active listening, and sound judgment during fast-paced workdays.
• High School Diploma or equivalent required, though a college degree or ongoing coursework is a plus.

• Competitive pay at $20.00/hour
  .
• Comprehensive training program to teach you the ins and outs of the insurance industry.
• A clear career trajectory with opportunities to transition into licensed adjuster or specialist roles.
• Robust benefits package including health, dental, vision, and retirement plans.