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Remote Customer Experience Escalation Specialist
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 73301, USA
Listed on 2026-08-17
Austin, Travis County, Texas, 73301, USA
Listing for:
American Airlines
Remote/Work from Home
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
American Airlines in Fort Worth, TX is seeking a Representative, Customer Experience Escalation and Resolution to handle discrimination complaints, coordinate across departments, and provide timely resolutions while managing customer expectations.
This role offers home-based work with 5-8 weeks of virtual training and 4-6 weeks of in-person training, focusing on data capture, problem solving, and maintaining service standards. Prior customer service and teamwork are essential.
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