Remote Member Experience Specialist (Customer Service & Benefits Support

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

100% Remote | Flexible Schedule | Career Growth

Are you passionate about helping people, delivering exceptional customer service, and building meaningful relationships? Are you looking for a remote career that offers flexibility, professional development, and long-term growth?

AO is seeking motivated, service-oriented professionals to join our team as Remote Member Experience Specialists. In this role, you'll work directly with members who have requested information regarding their supplemental benefits, helping them understand their options while providing outstanding service and ongoing support.

Whether you're beginning a new career or bringing experience from customer service, healthcare, hospitality, retail, education, administrative support, or sales, we'll provide the comprehensive training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families throughout the United States and Canada.

As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while creating rewarding career opportunities for our team members through mentorship, leadership development, and performance-based advancement.

Since 2020, our organization has operated in a fully remote environment, allowing employees to enjoy flexibility while remaining connected through industry-leading technology, virtual collaboration, and ongoing professional development.

As a Remote Member Experience Specialist, you'll serve as a trusted resource for members by providing exceptional service throughout every stage of their experience.

• Meet with members virtually through Zoom and scheduled phone appointments
• Answer questions regarding available supplemental benefits and coverage options
• Explain benefit programs clearly and professionally
• Assist members with applications, enrollments, and policy updates
• Build long-term relationships through outstanding customer service
• Maintain accurate member records and follow-up communications
• Deliver a positive, professional experience during every interaction

• Participate in structured virtual training and mentorship
• Strengthen communication, customer service, and leadership skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue growing through coaching and professional development opportunities

• Work from anywhere within the United States
• Flexible scheduling after training
• No commuting
• Modern virtual work environment
• Healthy work-life balance

• Weekly performance-based compensation
• Performance bonuses
• Recognition programs
• Leadership advancement opportunities

• Structured onboarding
• Weekly virtual coaching
• One-on-one mentorship
• Ongoing professional development
• Leadership training opportunities

Eligible representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Retirement planning resources
• Residual income opportunities
• Company-sponsored incentive trips
• Leadership conferences and networking events
• Performance recognition programs
• Industry-leading virtual technology and collaboration tools

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills
• Strong customer service and relationship-building abilities
• Positive attitude and professional demeanor
• Critical thinking and problem-solving skills
• Self-motivation and accountability
• Ability to work independently while collaborating remotely
• Coachability and a commitment to continuous learning
• Professionalism, integrity, and attention to detail

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