CPW Administrative Assistant II - Monte Vista, CO

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at (Use the "Apply for this Job" box below). to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre‑tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote‑work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for Public Service Loan Forgiveness Program.

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographic area comprised of Area 17 in the San Luis Valley of the Southwest Region.

The purpose of the Area 17 customer service team is to provide high quality customer service through the sale of licenses and passes; to answer calls about wildlife issues, and advise the public about techniques to resolve or prevent human‑wildlife conflicts; and to serve as the customer interface for field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and human‑wildlife conflicts.

The purpose of this position is to provide high quality customer service and administrative tasks as part of the Area 17 workgroup. This includes providing diverse customer service to CPW customers – walk in, call in, by email, and/or traditional mail. This includes sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and other methods such as brochures, regulations, bulletin boards, CPW social media accounts, and other informational products.

The position operates cash registers and collects payments from customers for sales of license and passes, boat/OHV/snowmobile registrations and permits, and citations. The position answers and documents phone calls from the public and answers questions about hunting, fishing, state parks and state wildlife areas, license and permit products, wildlife, regulations, and living with wildlife and wildlife‑human conflict prevention. The position also supports internal operations through administrative duties such as dispatching calls for officers, stocking of office supplies, communication with volunteers and interns, pickup/delivery and distribution of mail, and ensures office equipment and infrastructure is clean, organized, and operational.

Serves as liaison with repair vendors, inputs information into various Apps & databases, conducts mandatory wildlife checks, and other administrative duties as assigned.

Provide Service, Sales, and Information to CPW Customers

The CSRs are the public face of customer service at the CPW Monte Vista office. The CSR is responsible to sell products and provide…