Customer Care Specialist

Job Req Number: 110764

Time Type:
Full Time

Do you get energy from truly helping customers and would you like to work in a role where customer contact, digitalisation and logistics come together? As a customer care specialist at DSV in Ede, you make a difference for our customers every day and you get the opportunity to further develop yourself within an international organisation.

Working in our Customer Care department means working at the heart of our Road division. Together with your team, you ensure that 3,500 customers can rely on clear communication, reliable follow-up and smart solutions. You make sure our customers navigate our services smoothly, accurately and with confidence, and that is something to be proud of: you’re on it.

How you do this? By guiding customers through our digital solutions, resolving questions quickly and identifying deviations with a sharp eye. Thanks to your efforts, orders and shipments run smoothly and you directly contribute to our service standards. You achieve this by:

• answering and resolving customer questions about shipments, documentation and status updates;
• administratively processing, monitoring and following up on orders and shipments;
• identifying and resolving deviations in cooperation with internal departments and external partners;
• actively contributing to process improvements and digitalisation.

Your team stands out within DSV by its positive atmosphere, strong cooperation and open communication. You work in a team of 12 colleagues and report to 1 team leader. Together, you take responsibility, support each other and ensure that customers can rely on DSV every day. You are never on your own; we do it together.

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"The great thing about this department is that no day is the same and that together we always find a solution", says Jafeth van Deelen, Team Leader Customer Care

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

• a customer-focused mindset, proactivity and strong problem-solving skills;
• strong communication skills in Dutch and English;
• confidence working with systems and an interest in digitalisation and process optimisation;
• logistics experience or the motivation to quickly familiarise yourself with the world of Road.

It all counts for this vacancy of customer care specialist in Ede
. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• a salary based on the knowledge and experience you bring, supplemented by a 5% gratuity over your annual salary in November;
• working hours from 8:00 to 17:00 or from 8:30 to 17:30;
• the possibility, after an onboarding period of 4 to 6 months, to work from home 2 days a week based on a 40-hour working week;
• 28 vacation days per year, 8% holiday pay and an attractive pension scheme with a partly premium-free component and a 5% employee contribution;
• access to knowledge and training through our DSV Academy and external training courses, enabling you to grow and influence your own career path.

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we…