Customer Service Rep - Senior

Job Opportunity

Location:

Warwick, RI for training and nesting

Start Date:

4/6/2026

Training

Hours:

8:30am - 5:00pm Monday - Friday EST

Post-training

Hours:

8:00am - 6:00pm EST

Transition to a work-from-home model after training

Strong home internet connection required (at least 50 Mbps)

Communicate with customers via telephone using strong communication skills, active listening, and empathy

Drive solutions that best meet the customer's needs

Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference

Efficiently process transactions and refer requests for other policy modifications to appropriate areas

Support special product and/or service campaigns as needed, or as requested by the customer

Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry

Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Must live within one hour commute of Warwick, RI

Training will be in-office for a designated duration. No time off can be taken during training and nesting period

Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday

Able to work in a stationary position 75% of the time

Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred

Strong computer/keyboard skills as well as analytical and problem-solving skills

Quickly grasps information and efficiently solves verbal challenges with strategic thinking

Communicates complex verbal and written concepts with ease

A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment

Professionally demonstrate empathy to others

High School diploma, GED, some college experience, trade, or professional certification

A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions

Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of the company