Virtual Customer Benefits Support Representative | Work From Home

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Experience: Entry-Level Friendly | Training & Mentorship Provided

Are you looking for a 100% remote career where you can use your communication and customer service skills while helping individuals and families understand important benefit options?

AO is seeking motivated, service-oriented professionals to join our growing virtual team as Virtual Customer Benefits Support Representatives.

In this role, you'll connect with clients through scheduled phone and Zoom appointments, answer questions, explain available life, accident, and supplemental health insurance benefits, and provide professional guidance throughout the enrollment process.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

✔ 100% Work From Home
✔ Weekly Commission Pay + Performance Bonuses
✔ Qualified Client Opportunities
✔ No Lead Purchasing Required
✔ Comprehensive Training & Mentorship
✔ Flexible Schedule
✔ Leadership & Advancement Opportunities

As a Virtual Customer Benefits Support Representative, you'll help create a positive client experience by combining customer service, benefits education, relationship building, and enrollment support.

You'll work with individuals and families virtually, helping them understand available coverage and providing the information they need to make informed decisions.

• Meet with clients through scheduled Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain life, accident, and supplemental health insurance benefits clearly and professionally
• Identify client needs and provide appropriate benefit recommendations
• Guide clients through applications and enrollment
• Provide professional follow-up and ongoing client support

• Build trusted, long-term relationships with clients
• Assist with applicable policy reviews and beneficiary updates
• Schedule appointments and manage follow-up communication
• Maintain accurate digital client records and documentation
• Respond to client questions with professionalism, accuracy, and care
• Deliver an exceptional client experience from initial consultation through ongoing service

• Participate in structured virtual onboarding
• Attend weekly training and coaching sessions
• Receive one-on-one mentorship from experienced leaders
• Develop customer service, communication, and presentation skills
• Build product and benefits knowledge
• Participate in leadership development opportunities

Work from home while connecting virtually with clients, teammates, and mentors throughout the United States.

• No daily commute
• Flexible scheduling
• Virtual appointments
• Remote training and mentorship
• Collaborative team environment

This is a commission-based opportunity, not an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives as applicable
• Performance recognition

Individual earnings vary based on production and performance and are not guaranteed.

Focus on helping individuals and families interested in learning more about available benefits.

No lead purchasing is required.

No previous insurance experience is necessary.

We provide:

• Structured onboarding
• Insurance licensing guidance
• Product and benefits education
• Customer service training
• Consultative sales development
• One-on-one mentorship
• Weekly coaching
• Leadership development
• Ongoing professional education

Qualifying representatives may have access to:

• Medical insurance reimbursement program
• Company-supported life insurance
• Accidental…