Member Services Representative | Remote CSR Agent – No Experience Required

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Bonuses

Are you looking for a remote customer service career where you can help people, build meaningful relationships, and create long-term professional growth—all from home?

AO is seeking motivated, dependable, and people-focused individuals to join our growing team as Remote Member Services Representatives. In this role, you'll connect with members and their families through scheduled virtual appointments, answer questions about available benefits, provide enrollment assistance, and deliver exceptional ongoing service.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and continued professional development to help you build the skills needed for success.

✔ 100% Remote / Work From Home
✔ Flexible Scheduling
✔ Qualified Leads Provided – No Cold Calling
✔ Weekly Commission Pay + Performance Bonuses
✔ Full Training & Mentorship
✔ Leadership & Advancement Opportunities

As a Member Services Representative, you'll serve as a trusted resource for members seeking information and assistance with their available benefits.

• Meet with members through scheduled Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain life, accident, and supplemental health insurance benefits clearly and professionally
• Help members understand options based on their individual and family needs
• Guide eligible members through applications and enrollment
• Provide ongoing customer service following enrollment

• Develop trust through professionalism, communication, and exceptional service
• Follow up with members regarding benefit questions and service needs
• Conduct policy reviews and assist with beneficiary updates when appropriate
• Help members navigate policy changes and claims-related questions
• Maintain consistent communication and long-term client relationships

• Maintain accurate digital client records and documentation
• Manage appointments and follow-up activities
• Follow company procedures and applicable state requirements
• Protect confidential client information
• Deliver a professional experience during every interaction

Work from home while building a career in a fully virtual environment.

• No daily commute
• Virtual client appointments
• Remote training and mentorship
• Modern digital systems and technology
• Collaborative team environment

Build a schedule around your professional and personal goals while maintaining the consistency and accountability needed to succeed.

Focus on helping members who have requested information regarding available benefits.

No traditional cold calling and no purchasing leads.

This opportunity offers:

• Weekly commission-based pay
• Performance bonus opportunities
• Uncapped earning potential
• Renewal and residual income opportunities
• Leadership compensation opportunities
• Performance-based recognition and incentives

This is a performance-based, commission opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.

You do not need previous insurance experience to be considered.

Our training and development program includes:

• Comprehensive virtual onboarding
• Insurance licensing guidance
• Benefits and product education
• Customer service training
• Virtual appointment and enrollment training
• Weekly coaching and professional development
• One-on-one mentorship
• Leadership development opportunities

We're looking for people who are coachable, dependable, motivated, and willing to learn.

Qualifying representatives may have access to:

• Health insurance…