More jobs:
Remote Program Lead, Customer Success
Remote / Online - Candidates ideally in
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listed on 2026-08-18
Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Pearson seeks a Program Lead (Advanced Associate, Customer Service) for its Evaluations Systems group. This remote US-based position partners with CCC, Program teams, and Operations to deliver timely support, escalation management, and accurate documentation.
The role emphasizes empathy, clear communication, and service excellence to candidates and clients. Ideal candidates bring 3+ years in customer service, a high school diploma, and experience in a fast-paced environment.
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