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Remote Program Lead: Customer Service & Escalations
Remote / Online - Candidates ideally in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-08-18
Des Moines, Polk County, Iowa, 50319, USA
Listing for:
Pearson
Full Time, Remote/Work from Home
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Pearson is seeking a Program Lead (Advanced Associate, Customer Service) for its Evaluations Systems group. This remote, full-time position supports the Customer Contact Center and collaborates with Operations and Program Management to ensure high-quality service delivery for candidate and client interactions.
Responsibilities include escalation management, documentation, trend reporting, and cross-functional communication.
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