Remote Call Center Supervisor — SLA Leader
Remote / Online - Candidates ideally in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-08-18
Trenton, Mercer County, New Jersey, 08628, USA
Listing for:
ASM Research, An Accenture Federal Services Company
Remote/Work from Home
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
ASM Research is seeking a Call Center Supervisor to lead Beneficiary Support Specialists and manage daily operations for the SSA Ticket to Work Help Line. You will ensure SLA compliance, coach staff, and coordinate escalation handling to deliver high-quality customer service.
The role requires a bachelor’s degree and 4–6 years in customer service, with strong leadership, communication skills, and familiarity with SSA programs. Remote work from a secure location is possible.
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