Associate Customer Care Representative - Flex

Associate Customer Service Representative
- Flex

Rochester Regional Office, 370 Woodcliff Dr., Fairport, NY 14450

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem‑solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

The 40‑hour compressed schedule will be one of the following options:

• Sunday
  - Thursday (Monday‑Thursday 12pm‑8pm, Sunday 7am‑3pm)
• Tuesday
  - Saturday (Tuesday‑Friday 12pm‑8pm, Saturday 8am‑4pm)

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $70,040 annually ($33.67/hr).

For employees working a flex shift, there is a 15% shift differential, providing an equivalent annual rate of pay of $52,876 and potentially up to $80,546. Shift differential compensation is considered variable compensation and applies only when working eligible schedules. This is subject to change, based on future schedule changes. Amica reserves the right to modify your schedule based on business needs which could impact the shift differential.

* Eligibility for the shift differential is determined by compliance with established scheduling criteria.

Additional compensation is also available through our sales bonus plan.

Work from home may be available up to two days a week once trained to work independently.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical,…