Resident Support Manager

Job Description

Resident Support Manager — Urgently hiring in Brentwood!

Job Title: Resident Support Manager
Pay: $28.00–$30.00 per hour
Hours: Monday–Friday, 8:30 AM–5:00 PM
Start Date: ASAP

Looking for a rewarding career in property management? Join our dynamic team as a Resident Support Manager in Brentwood, TN, and make a real impact on residents' lives every day.

As a Resident Support Manager, you'll serve as the go-to person for residents, ensuring they have a seamless, positive experience from move-in to move-out. You'll collaborate with internal teams and provide top-notch service that promotes satisfaction, retention, and community engagement.

• Being the main point of contact for assigned residents and addressing their needs and concerns
• Resolving resident escalations with professionalism and empathy
• Coordinating move-in activities, including lease signing, onboarding, utility setup, and move-in follow-up
• Assisting residents with transfer and move-out procedures to ensure a smooth transition
• Monitoring resident satisfaction surveys and following up on issues promptly
• Managing maintenance requests and ensuring timely resolution
• Supporting lease compliance, HOA requirements, and effective communication with residents
• Maintaining accurate resident records and processing transactions using Yardi or similar software
• Preparing reports and working with teams to continuously enhance the resident experience
• Ensuring compliance with Fair Housing laws and company policies

• At least 2+ years of experience in property management, leasing, resident services, customer service, hospitality, or related fields
• Excellent communication, customer service, and conflict resolution skills
• Strong organizational skills with the ability to juggle multiple priorities effectively
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to work independently while collaborating within a team environment
• Residential property management experience (preferred)
• Familiarity with Yardi or similar property management software (preferred)
• Knowledge of Fair Housing laws and HOA compliance (preferred)

• Join a collaborative and supportive property management team focused on resident satisfaction
• Opportunity to develop your career in a thriving organization
• Enjoy a friendly work environment that values your contributions
• Benefit from comprehensive employer-sponsored benefits once hired permanently
• Access to ongoing training and professional development opportunities

This position is a hybrid role in Brentwood, TN, offering a mix of remote work on Mondays and Fridays, with in-office presence Tuesday through Thursday. The schedule follows a standard weekday workweek.