Virtual Client Solutions Specialist – Remote Customer Service

Company: AO (American Income Division)
Work Arrangement: 100% Remote – U.S. Residents Only
Schedule: Flexible | Work From Home

Are you looking for a remote career that combines flexibility, meaningful client interaction, professional development, and long-term growth potential?

AO is seeking motivated, people-focused professionals to join our growing team as Virtual Client Solutions Specialists. In this role, you'll connect with individuals and families who have requested information about available supplemental benefits, help them understand their options, and provide professional support throughout the process.

Whether you're beginning your career, making a career change, or bringing experience from customer service, healthcare, hospitality, retail, education, administration, or sales, we provide the training, mentorship, and ongoing support needed to help you succeed.

No prior insurance experience is required.

AO is part of the American Income Division of Globe Life and has a long history of serving working families, union members, associations, and their families.

Our representatives help clients understand supplemental benefit and financial protection options while providing ongoing service and support.

Since 2020, our organization has operated in a fully virtual environment, allowing representatives to build careers from home while remaining connected through modern technology, structured training, mentorship, and team collaboration.

Our culture emphasizes service, integrity, professional development, accountability, and performance-based growth.

As a Virtual Client Solutions Specialist, you'll work with prospective and existing clients through scheduled virtual appointments while developing valuable customer service, communication, and relationship-building skills.

• Meet with clients virtually through Zoom and phone appointments
• Connect with clients who have requested information regarding available benefits
• Identify individual and family needs through thoughtful conversations
• Explain benefit programs and coverage options clearly and professionally
• Answer questions and provide solution-focused guidance
• Assist clients with applications, enrollment, and benefit updates
• Provide ongoing customer service and follow-up support
• Maintain accurate client records and documentation
• Build long-term relationships through professionalism, reliability, and consistent communication

• Participate in structured virtual onboarding and training
• Attend ongoing coaching and professional development sessions
• Learn industry products, systems, and best practices
• Strengthen communication, presentation, and problem-solving skills
• Collaborate with a supportive remote team
• Receive mentorship from experienced leaders
• Develop skills that can prepare you for future leadership opportunities

Build your career from home without the daily commute.

• Work remotely from anywhere within the United States
• Virtual client appointments
• Modern online systems and technology
• Collaborative remote team environment

Enjoy greater control over your workday while maintaining the structure and consistency needed to meet professional goals.

This opportunity is well suited for self-motivated individuals who value independence while remaining accountable for their performance.

Focus on helping people rather than searching for strangers to contact.

• Connect with clients who have requested information
• Focus on relationship-building and client service
• Conduct scheduled virtual consultations
• No cold calling required

Representatives have opportunities to earn through:

• Weekly performance-based compensation
• Performance bonuses
• Recognition incentives
• Leadership incentives
• Residual income opportunities through qualifying client renewals

Compensation is performance-based and may vary according to individual activity and results.

You don't need previous…