Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

The Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound customer interactions, order management, account support, and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders, coordinating returns, resolving inquiries, and managing Salesforce cases within defined service level agreements (SLAs).

• Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements.
• Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes.
• Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.
• Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks
• Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction
• Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption
• Provides reporting as needed to support the client and operation
• Attends client meetings as needed to represent the Customer Care function.
• Processes return orders according to the client return policy
• Coordinates the creation of new client customers through the master data process.

Typically requires 1+ years of related customer service experience.

• Strong written communication skills
• Basic math skills
• Self-motivated on all initiatives
• Computer literacy in a Windows environment
• Multi-tasking/pivoting from one client to another
• Works with sense of urgency
• Proficient in Microsoft Excel and Outlook
• Process Improvement focused

• Proficient in Sales Force
• Proficient in SAP

Environment (work at home/hybrid) – Office Environment

Physical Requirements (being able to work sitting for 8+ hours a day)

• Monday-Friday
• 9:30 AM - 6:00 PM EST

Starting pay: $17.00 - $18.00 per hour, based on skills, qualifications, and relevant experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please .

$15.24 - $25.40

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