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Remote Program Lead — Customer Service & Escalations
Remote / Online - Candidates ideally in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-08-19
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listing for:
Pearson
Full Time, Remote/Work from Home
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, CRM Systems & Management, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Pearson is seeking a Program Lead (Advanced Associate, Customer Service) for its Evaluations Systems group. This remote, full‑time role supports the Pearson Customer Contact Center, coordinating with program teams, managing escalations, and ensuring top‑tier service delivery for candidates and clients across licensing programs.
Ideal candidates will have 3+ years of customer service experience, strong communication skills, and familiarity with CRM systems.
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