Caring Family Coordinator Job Oklahoma City Oklahoma USA,Customer Service/HelpDesk

Caring Family Coordinator

The Company and Our Mission:

Caring, a business unit of Silver Assist, is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We use innovative technology to empower people to navigate the complex realities of aging.

Families come to Caring during some of the most important and emotional moments of their lives. Our Family Advisors are at the heart of that journey, serving as trusted partners who listen, understand each family's unique needs, and help them confidently find the right senior living and care options.

This is a work-from-home opportunity.

Key Responsibilities:

Deliver community referrals that match care seeker inquiries
Communicate proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively
Support Family Advisors by managing tour coordination with community partners and care seekers
Monitor and address barriers to tour completion, working collaboratively with internal teams and community partners
Work closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights
Participate in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements

Ideal Family Coordinators will have:

Strong attention to detail and exceptional organizational skills
Comfort level in following communication guidelines on the phone
Ability to thrive in a fast-paced, collaborative environment
Comfort with the unknown and able to shift gears quickly as procedures change according to evolving business needs and performance data
Excellent communication skills, both verbal and written
A continuous improvement mindset

Required Skills and

Competencies:

3+ years of experience in customer-facing roles, business operations, or sales
Problem-Solving Skills
Ability to deliver results in an independent telecommute environment
Industry Knowledge and/or past history of senior care industry experience is preferred

Computer Proficiency:

High computer literacy, including proficiency Google Workspace and Microsoft 365, and ability to navigate a multi-window workstation with ease
Familiarity with navigating a CRM;
Hub Spot experience preferred
Familiarity with navigating a telephony system;
Twilio Flex experience preferred
Strong typing skills

Telecommute Position/Home Office Requirements:

Structured, pre-scheduled training attendance is mandatory.
Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
A high-speed, hard-wired internet connection.

What we can offer you:

Competitive base wage of $22 to $25 per hour
Competitive benefits package
Supportive and inclusive workplace culture
Paid time off and holidays
Paid training and all computer equipment needed for the position are provided

If you are a detail-oriented individual seeking a challenging and rewarding role, we invite you to apply and contribute to our mission to empower people to navigate the complex realities of aging.

Silver Assist is an Equal Opportunity Employer.

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