Remote Call Center Supervisor — Customer Experience Leader
Remote / Online - Candidates ideally in
Sunland Park, Dona Ana County, New Mexico, 88063, USA
Listed on 2026-08-20
Sunland Park, Dona Ana County, New Mexico, 88063, USA
Listing for:
ASM Research, An Accenture Federal Services Company
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Call Center Supervisor to lead Beneficiary Support Specialists and ensure high-quality service for the SSA Ticket to Work Help Line. You will manage day-to-day operations, monitor SLAs, and drive key metrics while directing staff in a secure, mission-focused environment.
The role emphasizes leadership, robust customer service, and the ability to resolve complex inquiries, with a strong orientation toward process improvement and
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