Bilingual Customer Care Advocate (EN/ES
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-20
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
CDPHP in
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service
Job Description & How to Apply Below
Location: City of Albany
CDPHP is seeking a Customer Care Advocate (Customer Care Representative) in Finance to resolve inquiries via phone, walk-ins, mail, and email, supporting members and providers with benefits, claims, and enrollment.
The role emphasizes professional, timely service, privacy, and compliance with LOS, NCQA, HIPAA, NYSDOH, and CMS requirements, with bilingual English/Spanish capability for Level II/III. Remote work may be available case-by-case.
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