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Remote Program Lead, Customer Success & Escalations
Remote / Online - Candidates ideally in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-08-20
Springfield, Sangamon County, Illinois, 62777, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Pearson is seeking a Program Lead (Advanced Associate) to join the Evaluations Systems group within the Pearson customer contact center. This remote role oversees communications between program teams, CCC, and internal departments, handling escalations, documentation, and trend reporting to ensure top-tier service.
You will support program operations, provide timely customer assistance, and maintain strong cross-functional collaboration while upholding Pearson values and a focus on learner
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