Medicare Customer Service Manager - Remote Leader
Remote / Online - Candidates ideally in
New York, USA
Listed on 2026-08-20
New York, USA
Listing for:
Alight Solutions
Remote/Work from Home
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Alight Solutions in the United States is seeking a Customer Service Manager for the Retiree Health Solutions team. You will lead a group of inbound and outbound call center agents, drive performance, ensure service excellence, and hit key business metrics in a fast-paced healthcare benefits environment.
You will coach staff, monitor daily performance, coordinate with other Alight teams, and manage escalations while maintaining compliance and delivering growth for RHS.
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