Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT

Cruise Vacation Agent

Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent! Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center. As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments.

This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation. This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $20.10/hour.

• We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
• We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
• We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
• Meet required departmental metric expectations as well as maintaining efficiency goals
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including working additional hours, weekends and holidays

• Sales and service experience in a guest-centric environment
• Written, verbal, and interpersonal communications skills
• Proven computer proficiency within Microsoft Windows environment
• Proven ability to navigate between multiple and concurrent computer applications
• Proven ability to learn new computer programs and information quickly

• Ability to speak Portuguese and/or Spanish
• Prior Disney, travel industry, cruise industry or related field
• Sales and closing skills and the ability to overcome objections
• Previous experience within call center environment

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candid with your request. This email address is not for general employment inquiries or correspondence.

We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

The starting pay rate for this position is $20.10/hour.