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Director, Voice of Customer & Product Experience (Remote
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-21
Northern, Floyd County, Kentucky, USA
Listing for:
Valid8 Financial, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Location: Northern
Valid8 Financial, Inc. is seeking a Director of Product Management, Voice of Customer and Customer Experience to translate customer insight into measurable product and business outcomes.
This leader will own the Voice of Customer function, customer experience strategy, and cross-product prioritization to improve retention, expansion, satisfaction, and advocacy. The role requires a customer-facing product leader who connects customer needs, UX, and commercial performance.
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