Call Center Representative UW Credit Union

Overview

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented
Call Center Specialists to join us. As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.

Hours:8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).

Pay:Starting wage $20.50/hour with potential for higher base wage based on experience.

Location:Wauwatosa, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).

This training class is starting on Monday September 21, 2026

• Classroom training
  onsite
  for the first 12 weeks of employment.
• Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.

What You'll Do:

• Respond to inbound calls
  from members regarding account inquiries, transactions, and general financial services.
• Provide accurate information
  and resolve issues efficiently while maintaining a high level of professionalism and empathy.
• Document member interactions
  and follow up on unresolved issues to ensure timely resolution.
• Educate members
  on available products, services, and digital tools to enhance their banking experience.
• Collaborate with internal teams
  to elevate complex issues and ensure member needs are met.
• Meet performance metrics
  including call quality, response time, and member satisfaction scores.
• Stay informed
  on financial regulations, product updates, and internal policies to provide compliant and consistent service.

These skills and experience are essential to your success:

• 8 months to 1 year of experience in customer service, preferably in a call center environment.
• Proficiency with Microsoft Office products.
• Familiarity with major web browsers and operating systems.
• Ability to learn and navigate complex systems and technologies.

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!