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Remote Member Experience Escalations Lead
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-21
Northern, Floyd County, Kentucky, USA
Listing for:
TXHB
Full Time, Remote/Work from Home
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Customer Service Rep
Job Description & How to Apply Below
TXHB is seeking a skilled Member Experience Escalation Advocate/Team Lead to resolve complex service escalations and mentor staff. You will investigate issues, coordinate with TPAs and benefit providers, and train teammates to improve the member and employee experience.
The role demands excellence in de-escalation, strong communication, and deep knowledge of TXHB benefits and eligibility rules. Remote work in the US is supported, with standard business hours and potential peak-time coverage.
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