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Renewals & Retention Lead - Remote
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-21
Northern, Floyd County, Kentucky, USA
Listing for:
Poweredbylight
Full Time, Remote/Work from Home
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Sales
Customer Success Management
Job Description & How to Apply Below
Light is seeking a senior customer retention specialist to own renewals and enrollment recoveries. You will lead outreach, campaigns, and cadence improvements to convert stalled enrollments into active customers.
You will analyze customer data to reveal renewal blockers and collaborate with product, pricing, and partner teams to drive fixes. This role is based in the US and designed for remote work, with Texas as a preferred location.
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