Allstate P&C Licensed Senior Customer Service Representative (Remote - Eastern ​/ Central Time Zone

Job Description

The Partner’s Group Allstate Agency is a top-performing, fast-growing agency, coming off a record-breaking year. We are looking for a professional, client-focused Customer Service Representative to support our growing client base. This is a REMOTE role for an Allstate Agency that is based in Strongsville, OH.

This role is ideal for someone who enjoys helping people, solving problems, and building long-term client relationships
—while also identifying opportunities to better protect clients through coverage recommendations.

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• $47K base + commission and bonus opportunities (up to $67K)
• Remote opportunity - MUST have 1+ year experience in a CAPTIVE Agency Setting (Allstate, State Farm, Farmers)
• Ongoing training and professional development
• Clear opportunity for growth within a top-performing agency
• Supportive, team-oriented work environment

• Be part of a growing, high-performing agency
• Build a long-term career in the insurance industry
• Work in a role where service and relationships truly matter
• Gain valuable experience with opportunities to advance

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Health Insurance Stipend Available
• Fully Remote Work Opportunity

• Serve as the first point of contact for clients
• Assist with policy changes, payments, and general account support
• Guide clients through the claims process with empathy and clarity
• Identify coverage gaps and educate clients on additional protection options
• Provide high-quality service in a fast-paced, high-call-volume environment
• Support onboarding of new clients, ensuring a smooth customer experience
• Maintain accurate client records and documentation
• Assist the sales team with client follow-up and administrative support

• Property & Casualty License
  * REQUIRED*
• 1-3 years of customer service or insurance experience
  * REQUIRED*
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Comfortable handling a high volume of client interactions
• Reliable, professional, and team-oriented
• 1 + Year experience working Remotely
  * REQUIRED*
• Experience in a high-volume call environment
• Strong organizational and time management skills