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Remote-First Benefits Customer Advocate
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-21
Northern, Floyd County, Kentucky, USA
Listing for:
AE Perkins LLC
Remote/Work from Home
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
AE Perkins LLC is seeking a Customer Advocate to serve as the initial contact for plan participants, assisting with benefits inquiries such as FSA, HSA, and COBRA. You will operate in a high-volume environment, guiding users to self-service resources and ensuring accurate information is provided.
The role emphasizes proactive issue management, documentation in CRM, and maintaining HIPAA-compliant professionalism during all interactions.
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