CPW Administrative Assistant III - Arkansas Headwaters Recreation Area - Salida, CO

Department Information This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at (Use the "Apply for this Job" box below). to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program .

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

This work unit exists to manage the Arkansas Headwaters Recreation Area (AHRA) in a large geographic region of the state. AHRA is cooperatively managed by Colorado Parks and Wildlife (CPW), the U.S. Bureau of Land Management (BLM) and the US Forest Service (USFS). AHRA is 6,581 acres in size within 4 counties, stretches for 152 miles along the Arkansas River from Leadville to Lake Pueblo State Park, and contains over 60 individual recreation sites.

This unit tracks AHRA Operating and Capital budgets for all AHRA work groups to insure expenses remain within established limits. This unit directs administrative staff and provides information on AHRA park and recreation programs, which accommodate over 1 million park visitors annually, while providing means to insure their health, safety, and welfare.

This position exists to provide a variety of direct information services to the visitors to the park. Information is delivered in person, on the phone and by email. The position manages a variety of visitor center programs including park pass & registration sales, facility rentals, retail sales and Integrated Parks and Wildlife System. To act as an administrative assistant to the Park Manager(s) with an emphasis on accounting, coordinating paperwork for the temporary hiring program, revenue reporting, and managing special projects.

This position works directly with visitors to provide customer service, answer questions, and assist with passes, permits, registrations, and license sales while ensuring accurate information and revenue collection. Duties include overseeing visitor center operations such as phones, camping reservations, scheduling, and maintaining calendars, as well as managing IPAWS and POS systems with accountability for revenue. The role is responsible for resolving visitor complaints, maintaining the park’s website, social media, and phone systems, preparing marketing materials, and processing hiring paperwork, payroll, and concession or agency payments.

Additional responsibilities include processing of Event and Activity permits, ensuring compliance with policies and procedures, and offering helpful information about the park and local community to enhance the visitor experience.

This position works to provide exceptional customer service as a key program quality and ensures that staff deliver accurate park and division information to visitors, in person, by phone, mail, email, social media, and website. Schedules personnel to meet program goals, providing customer service, and increasing revenue.. Follows DNR Customer Service Directive. Creates a professional image of Colorado Parks and Wildlife, emphasizing the importance of a positive experience for our visitors/customers.

Accounts for and reconciles all park budget categories. Oversees PARS and UKG functions for temporary employees. Oversees the IPAWS program for all office and retail revenue. Performs CORE, SARA, and One Card functions, including allocation of all One Card transactions for plus or minus 18