Remote Customer Service Representative

Axelon Services Corporation -  - Responsibilities:
Manage inbound phone, email, and chat inquiries from pet parents to educate, recommend, and sell pet insurance policies;
Optimize inbound leads and manage time effectively to consistently meet or exceed sales and performance goals;
Build strong rapport with customers by reinforcing the value of the company's brand and pet insurance products while delivering a high-quality customer experience;
Resolve customer questions and concerns efficiently to minimize wait times and support customer retention;
Develop and maintain strong product knowledge to confidently explain coverage options, benefits, and policy details