Customer Loyalty Representative Aura

This role involves handling inbound calls from customers looking to cancel their subscription and working to retain them, along with making outbound calls to existing customers whose payments have failed. The representative also consults with customers on protecting their online identity and looks for opportunities to retain or upsell Aura’s identity, privacy and security products.

Candidates should have 1-2 years of sales or retention experience with a track record of meeting performance metrics. The role calls for strong communication skills, self-motivation, comfort working within a team, and the ability to think quickly to resolve customer concerns.

This is a full-time, work-from-home position based in the United States, paying $18/hour plus commission with estimated total annual compensation of $52,000-$56,000. The schedule runs 9am-6pm MT (8am-5pm MT on Saturdays), with Thursdays and Sundays off.

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