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Remote Customer Service Leader for 50-Strong Team
Remote / Online - Candidates ideally in
Cypress, Orange County, California, 90630, USA
Listed on 2026-08-22
Cypress, Orange County, California, 90630, USA
Listing for:
Medium
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Parcel Hero is expanding its remote-first team globally and seeking an experienced Customer Service Manager to lead a 50-strong remote team, elevate service quality, and tailor the experience for consumer and business customers as we enter the US and Europe.
You will drive cross-functional collaboration, optimise processes, and implement automation initiatives to meet growing expectations. This role demands decisive leadership and a focus on delivering outstanding customer outcomes.
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