Customer Success Manager - full or part-time

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Full job description

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked.

• Work in a team to make high-volume outbound calls to warm leads
• Keep prospects engaged and schedule qualified sales appointments
• Engage with customers to schedule installations and service calls
• Work fast, think on your feet, and control the call

• Customer service mindset
  —you know how to connect with a customer and understand their needs
• Street-smart communicators
  —you know how to keep people on the phone
• Experience setting appointments (home improvement, solar, or similar a plus)
• Competitive and money-driven mindset
  —you want to win and get paid
• High-volume energy
  —you’re ready to make an impact every day
• Self motivation – you hold yourself accountable to achieve results

• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
  
  - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.
• Perform other office administrative duties and assistant to the owner in day-to-day operations, as time allows.

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Exceptional organizational and time-management abilities.
• Self-starter with high accountability for results.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools highly preferred.
• Ability to pass a background check.

• Competitive comp package, including direct incentives for achieved goals.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Make a meaningful impact by contributing to our clients' success.
• A proven system with warm leads—no cold calling.
• Paid training.
• Work from home options and flexibility. Some hours required after 5 pm M-TH and some limited weekend availability is a must, offset by flexible starting hours each morning. You set the bulk of your hours as you work the results.

Near Springfield, IL and surrounding areas is strongly preferred

Full-time or Part-time

• Flexible schedule
• Paid time off
• Paid training
• Work from home

Hybrid remote in Springfield, IL 62707

Flexible work from home options available.