Licensing Department Representative

REGISTRAR OF CONTRACTORS Mission

The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
Visit our website at: http://roc.az.gov

1700 W. Washington Street, Ste 105, Phoenix, AZ 85007

Schedule:

Monday - Friday, 8:00 - 5:00

This position will work in-office during initial training. As training progresses, remote work may be available starting at 1 day a week and expanding to 3 days per week. Upon successfully completing all required training, a remote schedule may be available up to 4 days a week based on business needs.

• Salary: $22.60
• Closing Date:
  Sunday August 30, 2026

The Registrar of Contractors (ROC) Licensing Department oversees 62,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications and related license maintenance requests. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person, over the phone, and by email. The Licensing Department Representative is a critical position within the Licensing Department.

Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.

• Process new license applications
• Maintain consistent communication with applicants
• Update existing licensing records
• Assist customers over the phone
• Assist customers in-person at the Phoenix office.

• Proficient computer skills
• Strong problem solving skills
• Positive outlook and friendly disposition
• Effective organizational skills for tracking items and follow-ups
• Uses mistakes as an opportunity to learn
• Ability to adapt to process/procedure changes
• Excellent work ethic
• Capacity to manage a high volume work load

N/A

The selected candidate will receive a criminal history check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Sick leave
• Vacation leave and 10 paid holidays per year
• Health, dental, and vision insurance
• Retirement plan (ASRS)
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Deferred compensation plans
• Tuition-reimbursement

This position will participate in the Arizona State Retirement System (ASRS).

If you have any questions about the position, please contact the Registrar of Contractors at  and ask for Human Resources.