SaaS Client Account Manager

• Salary Salary range of $70,000 - $85,000/year based on experience.
• Work Experience 1-3 years
• Remote Job

NEXGEN is the most technologically advanced enterprise asset management program on the market, integrating future-first CMMS software. NEXGEN’s EAM software provides a diverse suite of robust features to intelligently manage your end-to-end asset inventory throughout their lifecycle. With NEXGEN, you’re evolving from a legacy time-scheduled maintenance model to a proactive future-forward system built by industry thought leaders.

What’s the best thing about working at NEXGEN? That’s easy, it’s the people (but the free snacks in the kitchen aren’t too shabby either). At NEXGEN, our employees are our greatest asset. We value every member of our team, equipping them with the tools to grow professionally and thrive in a fun and dynamic work environment. We work hard and play hard, knowing a strong work-life balance is key to success.

Our ideal candidates are motivated, enthusiastic, and highly organized, with a strong technical aptitude and a love for summer BBQs, team building events, and office dogs. We are looking for those who aren’t afraid to be bold, take the initiative, and do the right thing—helping our clients overcome their greatest challenges to achieve their goals.

This is a remote position.

Our team is dedicated to innovation, excellence, and delivering outstanding customer experiences. We are looking for a talented and technically adept Client Account Manager to join our team.

As an Account Manager, you will play a crucial role in ensuring the success and satisfaction of our clients. You will be responsible for building and maintaining strong relationships with our clients, helping them maximize the value of our software, and ensuring their long-term success.

If you have experience supporting SaaS software and are passionate about client success, we want to hear from you!

This position is full time and has the option to be remote from the US or based in our Sacramento, CA office.

• Growth Opportunities: Significant potential for professional development and career advancement.
• Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence.
• Impactful Role: Play a key role in ensuring client satisfaction and success with our cutting-edge software solutions.

• Account Management: Build and maintain strong relationships with key client accounts specific to an industry or region, ensuring they are driving towards success and getting the most out of our software. Serve as the primary point of contact for assigned clients, building strong, lasting relationships.
• Client Success: Proactively monitor client engagement and usage, identifying opportunities for clients to derive more value from NEXGEN’s software.
• Technical Assistance and Guidance: Assist clients with technical aspects of our SaaS software, including setup, configuration, and troubleshooting. Serve as a technical guide to help clients adopt NEXGEN features.
• Performance Monitoring: Track and monitor client account performance and KPIs. Client Account Manager’s performance is evaluated based on client retention and account growth.
• Strategic Planning: Collaborate with clients to develop and implement strategic account plans, quarterly business reviews, etc.

• Experience: 1-5 years of experience in client support or account management roles, preferably with SaaS software.
• Technical
  
  Skills:
  
  Strong technical aptitude with the ability to understand, explain, and demo complex workflows and software features.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.
• SaaS
  
  Experience:
  
  Previous experience supporting SaaS software is highly desirable.
• Collaboration: Strong ability to collaborate with internal teams and serve as the client’s primary point of contact.
• Customer Focus: Proactive personality with a passion for delivering exceptional customer service.

• Customer-Focused: A passion for helping clients and ensuring their success.
• Team…