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Remote Customer Success Manager — Scale & Grow ARR
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-22
San Jose, Santa Clara County, California, 95199, USA
Listing for:
Triwill Group
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Law Vu is seeking a Scale Customer Success Manager to drive adoption, expansion, and retention across a portfolio of clients. You will guide onboarding, align with stakeholders, and tailor success plans to client objectives, balancing remote delivery with occasional on-site visits.
You’ll collaborate with Support, Product, and Marketing to reduce time to value, manage health scores, and identify upsell opportunities to reach 110% net revenue retention.
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