Escalation Specialist
Remote / Online - Candidates ideally in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-08-22
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listing for:
Dexian
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service).
- Strong communication skills with the ability to de-escalate customers over the phone
- Ability to follow policy and procedures to execute tasks repetitively
- Pipeline and time management - work on different complaints in different statuses while meeting deadlines
- Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
- MUST HAVE:
Empathy - ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need "thick skin" since some customers might take out anger on representative. - Address: CHANDLER,AZ
- Pay Rate: $26/hr
- Start Date:
9/27/2026 - Position Type/Duration of Assignment: 12mo contract
- Hours/Schedule(if training schedule include here):
Mon-Fri, 8a - 4:30p - Hybrid schedule: 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×