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Online Experience Lead - E-Commerce Care & Growth
Remote / Online - Candidates ideally in
Downey, Los Angeles County, California, 90242, USA
Listed on 2026-08-22
Downey, Los Angeles County, California, 90242, USA
Listing for:
James Perse Enterprises, Inc.
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
James Perse Enterprises, Inc. in Downey, CA seeks an Online Experience Lead to provide exceptional customer care across phone, email and live chat.
You will collaborate with the Distribution Center and cross-functional teams to ensure a seamless brand experience for ecommerce shoppers. Responsibilities include handling inbound inquiries, processing exchanges/returns, driving sales through proactive outreach, and maintaining accurate order and fraud prevention procedures.
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