More jobs:
Remote Retention & Customer Experience Specialist
Remote / Online - Candidates ideally in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-08-22
Irving, Dallas County, Texas, 75084, USA
Listing for:
ADT Security Services
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
ADT Security Services in Irving, TX is seeking a Remote Customer Service/Sales Retention Specialist. You will handle a high volume of inbound calls from customers seeking to cancel and identify opportunities to keep the business.
The role focuses on delivering an award-winning experience, upselling ADT services, and resolving issues to reduce escalation.
Training is onsite at Irving, TX before moving to remote, with emphasis on empathy, de-escalation, and customer-focused solutions.
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