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Remote Member Experience Escalation Lead
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-22
Austin, Travis County, Texas, 78716, USA
Listing for:
TX Health Benefits Pool
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Management, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
TX Health Benefits Pool is seeking a Member Experience Escalation Advocate/Team Lead to resolve highly complex service escalations from members, Benefit Coordinators, Member Service Advocates, Marketing staff and other TX HB stakeholders. The role investigates issues and coordinates with TPAs or other providers to resolve them promptly while mentoring staff.
You will de‑escalate irate members, communicate effectively in writing and speech, and build strong cross‑department partnerships to
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