Energy Advisor

Energy Advisor

The Energy Advisor provides expert guidance to residential and commercial customers on energy efficiency, conservation, and renewable energy programs while delivering exceptional customer service in a fast-paced, high-volume call center environment. This role focuses on handling inbound calls, resolving billing and usage concerns, and educating customers on solutions that help reduce energy costs and support clean energy initiatives.

• Handle a high volume of inbound customer calls in a fast-paced call center queue environment.
• Provide clear, professional, and empathetic customer service for a wide range of energy-related inquiries.
• Consult with customers on energy efficiency programs and conservation solutions tailored to their usage patterns.
• Analyze customer energy usage and billing information to identify issues and resolve concerns accurately.
• Educate customers on strategies to lower energy costs through conservation and participation in efficiency programs.
• Promote and explain renewable and clean energy program offerings in an informative and unbiased manner.
• Document customer interactions and outcomes thoroughly and accurately in the appropriate systems.
• Meet or exceed departmental performance targets related to call quality, efficiency, and customer satisfaction.
• Multitask effectively while navigating systems, reviewing account details, and communicating with customers in real time.
• Collaborate with team members and leadership to share insights on customer needs and improve service processes.

• Proven experience working in a fast-paced call center environment handling customer inquiries.
• Demonstrated ability to manage high-volume inbound calls while maintaining quality and professionalism.
• Strong customer service skills with the ability to communicate clearly, patiently, and respectfully.
• Ability to multitask effectively, including navigating multiple systems while speaking with customers.
• Experience addressing billing inquiries and explaining account details in an understandable way.
• Interest in or familiarity with energy efficiency, utility services, and conservation solutions.
• Comfort promoting programs and services in an informative, customer-focused manner.

• Experience or strong interest in clean energy and energy efficiency initiatives is a plus.
• Experience in the utility or energy sector is beneficial.
• Ability to learn program details and technical information related to energy usage and conservation.
• Strong problem-solving skills and attention to detail when reviewing customer accounts.
• Effective time management and organizational skills in a high-volume environment.

This role operates in a fast-paced, high-volume remote call center environment supporting customers in the energy and utilities sector. Energy Advisors spend most of their time on the phone handling inbound calls, using computer-based systems to review accounts, analyze usage and billing information, and document interactions. The position follows structured performance metrics related to call handling and customer satisfaction, while offering the flexibility of remote work and the opportunity to contribute to clean energy and energy efficiency initiatives within a reputable utility organization.

Job Type &

Location:

This is a Contract position based out of Bothell, WA.

Pay and Benefits:

The pay range for this position is $28.00 - $32.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available;
Life Insurance (Voluntary Life…